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FAQs
Let us help you find answers to some frequently asked questions.
There are several conditions that could cause your bill to vary. Examples include:
- A promotion ending
- Billing adjustments
- Changes in your service resulting in a one-time fee
- One-time fees; for example - Pay Per View, Video On Demand, Tolls or Long Distance, Late payment charges, Non-Sufficient Funds (NSF)
- Partial month charges or a credit for a change made in the middle of your bill cycle
Please note: Tax charges can vary slightly depending on the number of days in the month. We will notify you about any upcoming rate changes on your bill.
For more information, watch our video on why your bill might be higher than expected.
Watch our video on how to pay My Frontier bill.
Learn how to enroll in free Paperless Billing.
Watch our video on why your bill might be higher than expected.
Use our Order Status tracker to check your Frontier Order Status using your order number and service area zip code.
Watch our video on how to sign up for Auto Pay.
Frontier services are billed on a monthly subscription basis and a full month in advance. When you cancel your video and/or internet services, any early termination fees will be effective on the last day of your Frontier billing cycle. No partial month credits or refunds will be provided for previously billed video and internet services. Some voice services may be pro-rated based on your disconnection date. You may also be charged an Equipment Restocking Fee to help cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. If you don’t return the equipment we need back, you’ll be subject to a $50 Unreturned Equipment Fee.
Most often, internet connection issues can be resolved by restarting your router. Learn how to restart your router.
If you’re still having issues after restarting your router, check to see if you’re experiencing a service outage.
Use our Support Wizard for step-by-step instructions to troubleshoot issues with internet, phone, and TV.
First, check to see if you’re experiencing a service outage. No outage? Learn how to restart your router or set-top box here.
Use our Phone Support Wizard for step-by-step instructions to troubleshoot voice issues.
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Videos
Get answers to your questions through our series of short videos.
How to restart your router
Having problems with your business internet? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.
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Follow these simple steps to connect your Apple, Android, and Windows devices to your wireless business network using Wi-Fi.
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