Top 1,245 Reviews From Legit Aaron Rents Buyers (2024)

Staff

I been coming to Aaron's since 2011 and it’s 2024. I would say great quality my whole entire house has all aarons furniture in it and electronics. The two gentleman just delivered my sectional and I love it. They was very polite and respectful people. I will be purchasing the rest of my bedroom set pieces once I get my tv and sectional paid off in the living room. Thanks for being a great company.

PriceStaff

First off I'd like to thank James ** for working with me and finding the right couch I needed. Hurt my back and was needing a new firm mattress which he told me it would be in next week but managed to get it to me the same week I had ordered it online. Rick and Brandon the delivery guys were nice enough to take the old couch out and the old mattress out with no complaints. The people at this company works as a team and make sure when they deliver your furniture or whatever they're delivering not to bang up your furniture on walls exedra. Oh by the way the couch is very comfortable Ashley's Furniture. I know some people say why should I shop at Aaron's, it's overpriced, it's no difference if I used a credit card and paid interest on it. Thanks ** family.

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Staff

I’m truly grateful for my professional experiences and fondness of Cassandra at the Promenade location. The very 1st time I spoke with Ms. Cassandra up to now has been amazing. She enables you to feel comfortable about your experiences with Aaron’s as well as the products and services you receive. I started out with a washer and dryer and as of today a home computer system. Thank you Cassandra for your warm and supportive personality. You have made a wonderful impression in my life. IB

Staff

I have been a loyal customer with Aaron's for years and very pleased with Carlos at the Adamo location. Now looking for other items. I have had the pleasure to have Tanner research and locate exactly what I was looking for. What an amazing experience. Tanner went above and beyond in professionalism, courtesy and diligence. What great staff members both of them are. Thank you!

Customer ServiceSales & MarketingStaff

I been renting to own and it’s sad how I’m reading all these horrible experiences at their Aaron store! I’m glad the Aaron store I go to NOTHING LIKE THAT! There kind very patient really helpful! They also call me to make sure I’m happy with my products!! Only issue I have there so amazing it’s hard to get a queen size bed due to the amazing sales they always have! Thank you Aaron’s!!!!

Customer Service

Horrible customer service. Waited 3 weeks for an order that was canceled. No follow up call. I had to call the store 4x to get a response. Each time was given a different response. Wasn’t even offered given an apology.

Sales & MarketingStaff

This is a scam! Please save your time and money and walk away! Chris ** a manager at the Plainfield store Lied to me several times and was very irate when I pointed it out to him. He insulted me many times and I am a grandmother and disabled person. It's so hard to believe that he could even be a stock boy let alone a manager!

Customer ServiceStaff

May 8th, I logged into my account and only the 1st sectional was listed still and delivered to the store. I called, the other items were never ordered, AND the sectional was not going to be delivered until next week! I have company coming in and need it this weekend. The Sales Manager said he would talk with the Manger and call me back - NEVER HAPPENED. I called the next day - I was put on hold for 30 minutes. I called the 800 number to talk to someone, they sent a message to the Regional Manage to call me, they said 24 hours. It is Friday, No call back from the Regional Manager, No call back from the Store Manager, No furniture delivery as promised. I called AGAIN - they said I had to cancel at the store, transferred me to Georgia! I called AGAIN - they transferred me to Tacoma - "no such route found" and hung up. I have to drive out there to cancel my order!! I have never experienced such poor service!! DO NOT RENT FROM THEM!!

Customer Service

I will never do business with Aaron's again. The TV I just paid off a 75 inch hisense completely stopped working. No one will return my messages or calls. Keep on doing business the way you're now and you'll be out of business. I'M VERY ANGERY!!!!

Punctuality & Speed

I almost had an item paid off and they came and took it because I had trouble paying. They never told me I could get it back when I paid a payment again. They also would rewrite things when I almost had it paid off, not good business to do that to people. The manager of the store always puts me down for being a little late. I pay when I get paid. I have paid off lots of things for 14 years. I think they should be nicer when talking to people and let customers know they can get items back after paying so long.