Summit + CityMD App FAQ (2024)

Yes. If your child is under 18, you must first link your app accounts. To do this, go to the “My account” tab, then “Caregiver Access.” Next, enter your child’s information, and verify your identity. Once you complete those steps, you can access your child’s record by toggling to their account and viewing their test results in My health. If your child is over 18, talk to them about sharing their account via “Caregiver access.” Once they share their account, you can toggle to it and view their test results.

When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan. We’ll also verify your insurance information and eligibility before your appointment. We accept most insurance plans.

You’ll be prompted to add your insurance information when you schedule an appointment or request virtual urgent care.

Your insurance plan determines your copay. Check with your insurance provider for your specific copay rates.

If you have questions about your Summit Health bill, call 908-790-6500 or email us at billing@summithealth.com. If you have CityMD billing or insurance questions, call 516-783-4600.

Call: 908-790-6500

When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan.

Your upcoming appointments are listed on the Home tab—select the appointment you’d like to cancel from that list. Select “Cancel this appointment” on the next page and verify your cancellation when prompted. To reschedule an appointment, follow the cancellation instructions above before booking a new appointment.

No worries—just make a new appointment if this happens. If your appointment date and/or time are no longer available, choose another time that’s convenient for you.

You can make an appointment for someone else after you link your app accounts. To do this for a patient under 18, go to “My account” and then “Caregiver access” to add a child to your account. For patients over 18, ask them to share their account with you via “Caregiver access.” Once accounts are linked, you can select the patient’s account before navigating to the Schedule a visit section.

Call our call center and we’ll be happy to help. Contact the Call Center today.

Call: 908-273-4300

Anyone 18 or older who creates an app account can access virtual care. Patients under 18 are eligible for virtual care if their caregiver has created an account and used the “Caregiver access” feature to add that child to their account. Patients and guests without an account cannot receive virtual care in the app.

Yes, they can join your virtual urgent care visit, but only as a guest and not to receive care themselves. Once you join the virtual urgent care visit you’ll be able to invite guests by providing their email address, and they’ll be sent a link to join.

You’ll need a tablet or mobile device with a good internet connection, camera and microphone. We also encourage testing your setup in advance of your virtual visit.

We don’t want to keep you waiting, so you can request to receive a text message when your provider joins your virtual visit.

Prior to your visit, you’ll be asked to provide a phone number in case this happens. If you get disconnected, you’ll be prompted to reconnect. If you’re unable to reconnect, we’ll call the phone number you provided.

Yes, our providers can write a prescription in accordance with federal and state laws and when medically appropriate. As with an in-person visit, the prescription will be sent to your preferred pharmacy.

You can use this service 24/7, 365 days a year.

You’ll receive care from aSummit Health board-certified physician, licensed nurse practitioner or physician assistant. You’ll also have the option of selecting a non-Summit Health provider if a Summit Health provider is not available.

Your insurance plan determines your copay. Check with your insurance provider for specific copay rates. You’ll be prompted toprovide your insuranceinformationprior toyourvisit.We’ll verify your insurance and let you know how much you owe, if anything, prior to the start of your visit.

If you do not see your insurance listed in our drop-down menu, please be prepared to pay for your virtual urgent care visit with a credit card. However, depending on your insurance plan, you may still be able to submit a claim to your insurance and be reimbursed for this service. Please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.

OurAftercare teamwill ensure you have information for any follow-up care needed after your virtual urgent care visit, or if you need to be seen in person immediately.If you have questions about follow-up care, please contact our Aftercare team at 855-624-8963.

Call our Aftercare team and we’ll be happy to help. Contact the Aftercare team today.

Call: 1-855-624-8963

Beginning June 2024, you will no longer be able to access other patients' health records in the Summit app. You can still access other patients' health records in your practice’s patient portal at https://www.summithealth.com/patient-portal. Note that if you and the other patient have not set up caregiver access on the portal before, you will need to authorize access.

Select the “My account” tab and then “Account settings” to make these updates.

Select the “My Account” tab and then “Personal info” to view your personal information in the app.Foryoursecurity,we limit some of the personal information you can update in the app.One of our team members will be happy to help you update restricted information at your next appointment.You can also feel free to contact our call center at 908-273-4300.

Due to laws protecting healthcare information, Summit + CityMD does not offer account deletion. If you are interested in disabling your Summit + CityMD app account so that your account is no longer active, please send us a message at appsupport@summithealth.com and our team will send you a confirmation once your app account has been disabled.

There may be a couple of reasons why. 1. If your child has recently turned 18, your child will need to create their own Summit + CityMD app account and elect to share their health record with you. 2. If your child is age 13 to 17, New York and New Jersey law protect patient privacy and consent around select services and reserves the right to keep their clinical information private from parents, legal guardians, and/or caregivers. If your child has decided to keep their information private, you will not be able to access their account. If you have any questions about this, please contact appsupport@summithealth.com.

Select the “My health” tab to view your test results.

Yes. If your child is under 18, you must first link your app accounts. To do this, go to the “My account” tab, then “Caregiver Access.” Next, enter your child’s information, and verify your identity. Once you complete those steps, you access your child’s record by toggling to their account and viewing test results in My health. If your child is over 18, talk to them about sharing their account via “Caregiver access.” Once they share their account, you can toggle to it and view their test results.

If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 844-824-8963 for questions about your results.

If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 855-624-8963 for questions about your results.

Unfortunately, we’re unable to process prescription requests in the app, unless during a virtual visit. Log in to the Summit Health Patient Portal or call your provider’s office to make prescription requests.

Yes. CityMD is part of the Summit Health network.

Yes. All of the providers working at CityMD are part of the Summit Health family.

No. Just walk in when you need us.

You’ll need a valid photo ID and insurance card, if you have insurance. When you visit, you'll complete a short registration form and then be seen by one of our providers.

You don’t need an appointment to visit a CityMD. Just walk in when you need us.

CityMD is a walk-in-only urgent care clinic. We don’t take appointments—just walk in when you need us.

Read our “Know Where to Go” guideto help you determine where to seek treatment, and if you are experiencing an emergency, please call 911.